Understanding Returned and Recalled Global USD Deposits

Overview

Most Global USD deposits arrive normally, but a transfer can occasionally fail, be returned by a sending or intermediary bank, or be recalled after it has been sent. When this happens, Slash tracks the return or recall request so our team can route the investigation and help resolve the transfer safely.

This guide explains common reasons a Global USD deposit may be returned or recalled, what you should check, and when to contact Slash support.

What Is a Returned Deposit?

A returned deposit is a transfer that could not be completed and is sent back through the payment network. This may happen before funds are credited to your Global USD Account, or after the transfer is reviewed by the sending bank, receiving bank, intermediary bank, or payment partner.

Common reasons include:

• The beneficiary name does not match the business name on your Global USD Account
• The sender used incorrect account, routing, SWIFT, or intermediary bank details
• The transfer was sent in an unsupported currency or through an unsupported rail
• The transfer required additional review by a bank, intermediary, or payment partner
• The sender’s bank reversed or rejected the transfer

What Is a Recall Request?

A recall request is a request from the sending bank or payment partner to reverse or retrieve a transfer after it has been initiated. Recalls are usually requested because the sender made an error, sent funds to the wrong recipient, identified a potential issue with the payment, or needs the transfer reviewed.

A recall request does not always mean funds will be removed immediately. Slash reviews the request, coordinates with the relevant payment partners, and follows the applicable rail and compliance requirements before a transfer is resolved.

What to Do if a Global USD Deposit Is Returned or Recalled

Step 1: Check the Transfer Details

Confirm that the sender used the exact deposit instructions shown in your Slash dashboard, including your account number, routing number, SWIFT/BIC details if applicable, beneficiary name, and any required intermediary instructions.

Step 2: Ask the Sender for Confirmation Details

If the sender’s bank says the transfer was returned or recalled, ask for the transfer confirmation, reference number, trace number, SWIFT message, return reason, or recall request details. The exact information available depends on the payment rail used.

Step 3: Contact Slash Support

Contact Slash support from the in-app chat and include the transfer amount, date, sender name, rail used, and any confirmation or recall details from the sender’s bank. This helps Slash locate the transfer and route the return or recall request to the right team.

Timing

Return and recall timing varies by payment rail, sending bank, intermediary bank, and payment partner. Some issues can be resolved quickly once the correct transfer details are available, while others require coordination across multiple institutions.

How to Reduce the Chance of a Return

• Copy deposit instructions directly from your Slash dashboard before sharing them with a sender
• Make sure the beneficiary name matches the business name on your Global USD Account
• Confirm the sender is using an eligible payment rail and sending funds in USD
• For international wires, include all required SWIFT and intermediary bank instructions shown in Slash

Need More Help?

If you believe a Global USD deposit was returned, recalled, or delayed, contact Slash support through the in-app chat. Include as much transfer detail as possible so we can investigate and provide next steps.